4.9.2020 | Story on Etteplan.comDigital self-service allows companies to serve their customers better
-Etteplan and Posti, Finland's leading postal and logistics service company will expand their cooperation to the software for the Smartpost parcel lockers in apartment buildings and workplaces.
Etteplan press release March 26, 2019
E-commerce is growing in popularity, which has also seen Finland's leading postal and logistics service company Posti’s parcel volumes grow in the past few years. Hundreds of parcel lockers must function seamlessly. Etteplan is responsible for managing the maintenance of parcel lockers, which encompasses technical support and maintenance of the software. When the maintenance needs are recognized in advance, the possible maintenance work does not delay the delivery of the parcels. Cooperation began when Eatech, which Etteplan later acquired, updated the parcel lockers’ software in 2017.
“From Posti’s point of view, it’s practical that we offer the maintenance of the entire system as a turnkey service,” explains Esa Mäkelä, Managing Director for Etteplan’s software unit. “Posti’s customer service has a direct connection to our service department which provides remote technical support and coordinates device maintenance. We also take care of necessary application updates and development.”
According to Mäkelä, Etteplan’s strength lies in proactive maintenance of parcel lockers. The smart machines can be remotely monitored actively and any possible errors can be fixed before the end user notices them.
Success in maintaining of the existing parcel lockers lead to an expansion in the cooperation
In addition to the existing parcel lockers, Posti has Smartpost parcel lockers in apartment buildings and workplaces. They are designed to make it easier for people to send and receive parcels conveniently on their way to work or home. Posti’s goal in the coming years is to grow its Smartpost parcel locker network significantly. Etteplan is chosen as the partner responsible for developing and maintaining the software also for the Smartpost parcel lockers from year 2019 onwards.
“We have been very pleased with the collaboration in project management, installation implementation and quality of work. In terms of both the parcel locker software update project and its maintenance, the operation has been controlled and responsible, which is why we are looking forward to expanding our cooperation to include Smartpost software”, says Lasse Huttunen, Director for Retail Network at Posti.
Software design is one of the areas in which Etteplan has grown in recent years. In 2018, Etteplan strengthened its expertise in the area through the acquisition of Eatech Oy and Koodain Solutions Oy. The previously purchased Soikea Solutions Oy also joined the software unit that in Finland functions under the Etteplan MORE name. Read more at www.etteplanmore.com.
For more information, please contact:
Managing Director, Etteplan MORE
tel. +358 40 707 4059
SVP, Marketing & Communications, Etteplan
tel. +358 10 307 3302
Director, Retail Network, Posti
tel. +358 50 380 7943
Etteplan in brief
Etteplan provides solutions for industrial equipment and plant engineering, software and embedded solutions, and technical documentation solutions to the world’s leading companies in the manufacturing industry. Our services are geared to improve the competitiveness of our customers’ products, services and engineering processes throughout the product life cycle. The results of Etteplan’s innovative engineering can be seen in numerous industrial solutions and everyday products.
In 2018, Etteplan had a turnover of approximately EUR 236 million. The company currently has more than 3,000 professionals in Finland, Sweden, the Netherlands, Germany, Poland and China. Etteplan's shares are listed on Nasdaq Helsinki Ltd under the ETTE ticker. www.etteplan.com
Posti in brief
Posti is the leading postal and logistics service company in Finland. Our core business includes postal services, parcels, freight and logistics services. We have the widest network coverage in Finland and we visit about three million households and companies every weekday. We manage the flow of everyday life in 11 countries. Our net sales in 2018 amounted to EUR 1.6 billion and the number of our personnel is approximately 18,500. www.posti.com.