The fueling station equipment needed for fuel distribution must operate 24/7 year-round, without interruption. Etteplan MORE is Gilbarco Veeder-Root’s co-operation partner in producing remote equipment maintenance services and software development. The cooperation between GVR Finland’s team of experts, field personnel and Etteplan MORE’s application management is seamless.
In practice, the services provided by Etteplan MORE to Gilbarco Veeder-Root include predictive maintenance, resolution of service requests and troubleshooting. Etteplan MORE also takes care of field service support, remote software updates and pre-installation of equipment, i.e., commissioning.
In day-to-day communication, a ticket system, the phone, email and various automated support tools are used, consistent with the shared processes. This ensures a precise and timely exchange of information in all situations.
“With extensive service periods, we can ensure the uninterrupted operation of GVR Finland’s systems, regardless of the conditions. Our experts know the customer’s systems and their business, and they respond to service requests and know how to resolve any problems that may arise. Together with GVR Finland we have offered our customers an effective service package,” says Etteplan MORE’s Key Account Lead, Toni Kokkonen.
“Gilbarco Veeder-Root and Etteplan MORE have been working in partnership for several years in software maintenance and product development. Together the companies produce an extremely broad and high-quality end-to-end maintenance service for end customers. Our services include, for instance, Gilbarco Veeder-Root’s Finland-wide maintenance network, as well as the remote maintenance service delivered by Etteplan MORE. This combination has guaranteed a quality and comprehensive service experience for our customers for several years now,” says Gilbarco Veeder-Root’s Tuomas Gustafsson, Operations Director Finland & Baltics.
Gilbarco Veeder-Root is a global market leader in fuel distribution, payment systems and technology solutions for fueling station environments. The company’s European headquarters are in the UK, and it has regional offices throughout Europe. In Finland, GVR Finland Oy’s customers are Finnish oil companies and fuel dealers. The offering for customers includes fuel station equipment required for fuel distribution, such as distribution meters, fuel height reading meters, payment terminals and cash register systems, as well as the related installation services, field maintenance and software maintenance. Read more: www.gilbarco.com