Etteplan MORE manages Wennstrom’s software maintenance
Wennstrom is a fuel distribution specialist operating in an industry where fast and continuous service and effective maintenance are key. Etteplan MORE’s solution maintenance oversees Wennstrom’s PC-based systems’ software maintenance and coordinates operations at the end customer, field maintenance and software development interface.
The key services are preventive maintenance, a solution for service requests, troubleshooting and work supervision. Etteplan MORE’s solution maintenance experts support field maintenance in all situations.
System software updates and monitoring are part of the maintenance agreement. A significant part of the updates is implemented remotely. Etteplan MORE manages the pre-installation, i.e. commissioning, of new equipment, as well as the scheduling of equipment introduction or maintenance rollouts. This ensures efficient field maintenance.
“We use a ticket system, the phone, email and various automated support tools to communicate with field maintenance and Wennstrom’s experts,” says Etteplan MORE’s Director of Application Management, Tero Kivistö. “Good cooperation and long service hours ensure that fuel distribution operates continuously.”
“Wennstrom Fuel Systems Oy and Etteplan MORE have engaged in successful cooperation in the equipment and system maintenance field for several years now. We have found the partnership to be customer-focused and straightforward. Our established operating models and the good cooperation between our field maintenance personnel and Etteplan’s online support have come to the rescue many times even before problems have had a chance to arise,” says Wennstrom Fuel Systems’ Managing Director, Otto Valtonen.
Wennstrom Fuel Systems Oy is an expert in fuel distribution and fueling stations.
In Finland, our operations focus especially on fuel dispensers, payment terminals and flow meters, as well as on the related maintenance. In the other Nordic countries, our offering also includes charging systems for electric vehicles and cleaning devices and products for vehicles.
The Wennstrom Group employs more than 200 people and has locations in Finland, Sweden, Norway and Denmark. Our service covers altogether more than 4,000 distribution stations.
For more information: wennstrom.com